Legal Terms for Ordering Flowers Online in Roehampton

Flower Delivery Roehampton Online Ordering Terms & Conditions

Welcome to Flower Delivery Roehampton: Terms & Conditions

Welcome to the Terms and Conditions for Flower Delivery Roehampton. These terms apply to all customers ordering flower delivery services across Roehampton and the surrounding areas. Our aim is to provide a transparent, secure, and enjoyable experience when you use our online flower delivery services. Please read these terms carefully before placing your order, as they set out your rights and obligations, and how we handle your flower deliveries online.

1. Scope & Application

These Terms and Conditions govern all orders and purchases made through Flower Delivery Roehampton’s website for flower arrangements, bouquets, and associated products. By placing an order with us, you agree to be bound by these terms. If you do not agree with any of these conditions, please do not use the site or place an order. These terms apply to customers within Roehampton and its surrounding areas.

2. The Order Process

Placing an order with Flower Delivery Roehampton is designed to be simple and secure for our customers in Roehampton and beyond:

Browse our selection of floral arrangements, bouquets, and gift options online.
Select your preferred items and add them to your online cart.
Proceed to the online checkout and enter the requested information, including delivery address (in Roehampton or neighbouring areas), recipient details, and desired delivery date.
Review your order carefully before confirming. Please ensure that all recipient and address details are accurate. Corrections cannot always be made after your order is submitted.
Upon confirmation, you will receive an order summary. Your order constitutes an offer to buy the products from us; it does not constitute confirmation of acceptance.
Flower Delivery Roehampton reserves the right to accept or decline your order at our discretion. Acceptance of your order and completion of the contract occurs when you receive an order confirmation email from us stating that your items have been dispatched.

3. Product Availability & Substitutions

All products and services are subject to availability. Due to the seasonal nature of flowers and occasional supply issues, some arrangements shown on the website may require substitutions with items of equal style, quality, and value. We take every care to maintain the integrity of your selected bouquet, ensuring any substitutions are kept to a minimum and clearly communicated whenever possible.

4. Delivery

We offer delivery services throughout Roehampton and the adjacent areas. When placing your order, please ensure you select the appropriate delivery date. Specific delivery times cannot be guaranteed, but we will always strive to meet your requirements, particularly for events such as birthdays, anniversaries, or sympathy occasions. Deliveries to business addresses, hospitals, or other locations with restricted access are subject to their respective policies.

We will make every reasonable effort to deliver your order as requested. In the event the recipient is unavailable, we may leave the order with a neighbour or in a safe location, or attempt a redelivery according to our discretion. We are not responsible for failed deliveries resulting from inaccuracies in delivery information provided by you.

5. Payment Terms

Full payment must be made at the time of ordering. Flower Delivery Roehampton accepts major UK credit and debit cards via our secure online payment portal. All prices are listed in pounds sterling and include applicable VAT where specified. Orders will not be processed or delivered until payment has been received and confirmed.

6. Cancellations & Amendments

If you wish to cancel or amend your order, please notify us as soon as possible after placing it. As our flower arrangements are custom-made and often involve perishable goods, cancellations are only possible for orders that have not yet begun preparation or have not already been dispatched for delivery. Where cancellation is possible, a full refund will be provided to your original payment method. If floral preparation or delivery has already commenced, a cancellation or refund may not be possible.

Requests for amendments, such as changes to delivery address, recipient details, or card messages, must be made promptly. While we will endeavour to accommodate reasonable requests, we cannot guarantee amendments will be implemented once the order is confirmed.

7. Returns & Refund Policy

Due to the nature of perishable flowers and bespoke arrangements, returns are generally not accepted. However, should you be dissatisfied with the quality or condition of your delivered flowers, please contact us promptly (ideally within 24 hours of delivery). We may require you to provide photographs of the flowers in question to help us assess the situation. Where your complaint is upheld, we may offer a replacement delivery or a refund at our discretion.

8. Liability & Disclaimer

Flower Delivery Roehampton makes every reasonable effort to ensure that all information on our website is accurate and up to date. We cannot, however, guarantee the total absence of errors. We exclude all liability for minor typographical errors or inaccuracies in product descriptions or prices.

Our liability to you is limited to the total purchase price of the item(s) ordered. We are not liable for indirect, incidental, or consequential damage or loss resulting from late delivery, non-delivery, or product dissatisfaction, except in cases of proven negligence or statutory breach. Nothing in these terms excludes or limits any statutory rights you may have as a consumer under UK law.

9. Force Majeure

Flower Delivery Roehampton shall not be liable for any failure to perform, or delay in performing, any of our obligations under these terms due to circumstances beyond our reasonable control. This includes, but is not limited to, acts of God, pandemics, weather disruptions, strikes, transportation failures, or supply shortages.

10. Privacy & Data Protection

We are committed to protecting the privacy of our customers. Personal information supplied during the ordering process will be used only as necessary to process and deliver your order, handle payments, or communicate with you regarding your purchase. Full details of how we manage and protect your information can be found in our privacy policy.

11. Customer Obligations

By placing an order with Flower Delivery Roehampton, you warrant that:

You are at least 18 years of age and have legal capacity to contract.
All information provided on your order form is accurate and complete.
The payment method used belongs to you, and you have authority to use it.
If you are ordering flowers including alcoholic gifts, you and the recipient are legally eligible to receive such items as per UK regulations.

12. Intellectual Property

All content on the Flower Delivery Roehampton website, including images, logo, product descriptions, and layout, is the intellectual property of Flower Delivery Roehampton or its licensors. Unauthorised use, reproduction, or distribution of any content is strictly prohibited.

13. Governing Law & Jurisdiction

These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising out of or relating to these terms or your use of our online flower delivery services will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Amendments to These Terms

Flower Delivery Roehampton reserves the right to update, amend, or replace any part of these Terms and Conditions at any time. Updates will be published on our website, and continued use of our site will constitute acceptance of the revised terms. Customers are advised to review these terms periodically to ensure ongoing awareness and compliance.

15. General

If any provision of these terms is found to be unlawful, invalid or unenforceable, such provision shall be removed and the remaining provisions shall continue in full force and effect. Failure by Flower Delivery Roehampton to exercise any rights under these terms does not constitute a waiver of such rights. These terms represent the entire agreement between Flower Delivery Roehampton and the customer regarding online flower delivery in Roehampton and nearby locations.

Thank you for choosing Flower Delivery Roehampton. We are dedicated to bringing exceptional flowers and outstanding service to customers across Roehampton and the surrounding communities. Should you have any questions or require clarification, please consult our online customer support or refer to our Help section for further guidance.