Returns, Refunds & Complaints - Flower Delivery Roehampton
Our Fresh Flowers Guarantee in Roehampton
At Flower Delivery Roehampton, we are committed to delivering beautifully arranged, fresh flowers to homes and businesses across Roehampton and the surrounding area. We take pride in our reputation as a trusted local florist, and we go above and beyond to ensure every order meets the highest standards for quality and freshness. If you have any concerns about your order, rest assured we will do everything possible to make it right.
Damaged-on-Arrival Policy
Your satisfaction is our priority. In the unlikely event that your flowers arrive damaged or do not meet our guarantee of floral freshness, please let us know as soon as possible. We ask that you inspect your delivery upon arrival and contact us within 24 hours if there are any issues such as:
- Wilted or bruised flowers
- Broken stems or severely damaged floral arrangements
- Missing, incorrect, or incomplete items in your order
To help us resolve your concern promptly, we may request a clear photograph of the damaged flowers and packaging. This helps us identify the cause and prevent recurrence.
Freshness Window Guarantee
We guarantee that every bouquet and arrangement arrives fresh and vibrant. Our flowers are prepared just before delivery to ensure maximum lifespan. With proper care, your flowers should remain fresh for a minimum of five days from the delivery date. For best results, follow the included care instructions. If your flowers wilt significantly or deteriorate within this window despite proper care, please get in touch so we can assist you.
Refund & Replacement Options
If your flowers are damaged on arrival or fail to meet our freshness guarantee, Flower Delivery Roehampton offers the following solutions:
- Replacement: We will arrange prompt delivery of a new bouquet or arrangement at no extra cost to you.
- Refund: If a replacement is not suitable, we can issue a full or partial refund according to the circumstances.
Our goal is to ensure every customer receives flowers that delight and impress. Please note that eligibility for refund or replacement may depend on contacting us within the appropriate time frame (typically within 24 hours of receipt, or within the stated freshness window).
Complaints Process
We strive for excellence in every delivery, but if something has not met your expectations, we want to hear from you. Here is how you can raise a complaint with Flower Delivery Roehampton:
- Contact us with your order details and the nature of your concern.
- Provide any supporting photos or relevant information which helps us understand the issue.
- Our team will review your complaint and respond as soon as possible—usually within 24 hours.
- We will work with you to reach a satisfactory solution, be it a replacement, partial refund, or another appropriate remedy.
Your experience matters to us, and your feedback helps us improve our service for the Roehampton community.
Trusted Local Service for Households and Businesses
Flower Delivery Roehampton is proud to serve as your trusted local florist, providing reliable flower delivery to households and businesses throughout Roehampton and nearby areas. We value our strong ties to the community and handle every order with care and attention, treating your important moments as if they were our own. Thank you for choosing us as your dependable florist in Roehampton.
